Frequently asked questions
You asked, we answered.
Payment and Orders
1. What payment methods do you accept?
We accept a variety of payment methods including credit/debit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay. You can also choose to pay in instalments at checkout.
2. Is it safe to make payments on your website?
Yes, our website uses secure encryption (SSL) to ensure that your payment and personal information are protected. We also offer Shop Pay which is offered by Shopify and used by millions of merchants around the world.
3. Can I cancel or modify my order after it's placed?
We offer 24-hour turnarounds so once an order is placed, it is processed quickly. If you need to cancel or modify your order, please contact our customer service within 1 hour of placing the order for assistance.
Shipping and Delivery
1. What are your shipping options?
We offer expedited shipping options. You can choose your preferred method during checkout, and estimated delivery times will be provided based on your location.
2. How long does delivery take?
Standard shipping typically takes 5-7 business days, while expedited shipping usually takes 2-5 business days. Delivery times may vary depending on your location. The closer you are to the GTA the faster your shipping will be.
3. Do you offer international shipping?
Yes, we offer international shipping to selected countries. Shipping rates and delivery times vary depending on the destination, which will be calculated at checkout.
4. How can I track my order?
Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track your package on the courier's website.
5. What should I do if my order is delayed?
If your order hasn't arrived within the estimated delivery time, please contact our customer service team with your order details, and we will assist you in locating your package.
Returns and Refunds
1. What is your return policy?
We accept returns within 14 days of purchase, as long as the item is in its original condition and packaging with tags attached. Please contact our customer service to initiate a return.
2. How do I request a refund?
To request a refund, you need to first return the item following our return process. Once we receive and inspect the returned product, we will process your refund to the original payment method within 5-7 business days.
3. Are there any items that cannot be returned?
Yes, certain items like customized products (tennis racquets that have been strung) or clearance items are not be eligible for returns. Please review our return policy for a full list of non-returnable items.